Privacy Policy

​​1. Introduction

 

Welcome to Maverix Technical Services ("we," "us," "our"). We are committed to protecting the privacy and security of your personal data. This Privacy Policy describes how we collect, use, process, and disclose your information, including personal data, in conjunction with your access to and use of our website ([Your Website URL]) and our services.

This policy is prepared in accordance with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL) and other relevant local regulations.

Data Controller: Maverix Technical Services Email: info@maverixservices.com Phone: +971585380572

 

2. What Information We Collect

 

We collect different types of personal data to provide and improve our services to you.

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2.1. Information You Provide to Us Directly: This is data you voluntarily provide when you use our services.

• Account & Profile Information: When you request a service or create an account, we may collect information such as your full name, email address, phone number, and physical address for service delivery.

• Transaction Information: If you make a payment, we collect payment and billing information to process the transaction. 

• Communications: When you contact us for a quote, customer support, or provide feedback, we collect the information you include in your communications.

2.2. Information We Collect Automatically: This is data collected automatically as you navigate our website or use our services.

• Log Data and Device Information: We automatically collect log data and device information when you access and use our website, such as your IP address, browser type, operating system, referral URLs, and pages visited.

• Cookies and Similar Technologies: We use cookies and similar technologies to operate and personalize our website and analyze usage. For more details, please see our Cookie Policy.

 

3. How We Use Your Information (Purpose of Processing)

 

We use your personal data for the following purposes:

• To Provide and Manage Our Services: To schedule and perform technical services, manage your account, process payments, and deliver what you have requested.

• To Communicate With You: To provide quotes, send service confirmations, updates, administrative information, and respond to your inquiries.

• For Marketing and Advertising: To send you promotional messages and information about our services that may be of interest to you, based on your explicit consent. You can opt-out of receiving marketing communications from us at any time.

• To Improve Our Services: To analyze how you use our website and services to understand customer needs and improve our operations.

• For Security and Fraud Prevention: To ensure the security of our platform and to detect and prevent fraud or abuse.

• To Comply with Legal Obligations: To comply with applicable UAE laws, legal processes, and requests from government authorities.

 

4. Legal Basis for Processing

 

Under the PDPL, our legal basis for collecting and using the personal data described above will depend on the personal data concerned and the specific context in which we collect it. Our primary legal basis is your consent.

We may also process your data when:

• It is necessary for the performance of a contract to which you are a party (e.g., to perform the technical service you booked).

• It is necessary for compliance with a legal obligation.

• It is necessary to protect your vital interests or those of another person.

 

5. Data Sharing and Disclosure

 

We do not sell your personal data. We may share your information with the following parties for the purposes described in this policy:

• Service Providers & Subcontractors: We may share data with third-party vendors or subcontractors who perform services on our behalf (e.g., payment processing, data analytics, specialized technicians). These parties are contractually obligated to protect your data.

• Legal Authorities: We may disclose your information to courts, law enforcement, or government authorities if required by law.

• Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the new owner.

 

6. International Data Transfers

 

Your personal data may be transferred to, and processed in, countries other than the UAE. We will only transfer your data outside the UAE if the transfer is compliant with the PDPL, for instance, if the destination country has an adequate level of data protection or we have obtained your explicit consent.

 

7. Data Security

 

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal data we process. However, no method of transmission over the Internet or method of electronic storage is 100% secure.

 

8. Data Retention

 

We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy, or as required to comply with our legal obligations (e.g., for financial and tax records), resolve disputes, and enforce our agreements.

 

9. Your Rights Under the PDPL

 

As a data subject in the UAE, you have rights regarding your personal data:

• Right to Access: You can request a copy of your personal data.

• Right to Rectification: You can request to correct or update any inaccurate data.

• Right to Erasure (Right to be Forgotten): You can request that we delete your personal data.

• Right to Restrict Processing: You can request that we stop processing your data.

• Right to Data Portability: You can request to receive your data in a structured, machine-readable format.

• Right to Object: You can object to the processing of your data.

• Right to Withdraw Consent: You can withdraw your consent at any time.

To exercise any of these rights, please contact us at info@maverixservices.com. We will respond to your request in accordance with the PDPL.

 

10. Children's Privacy

 

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children.

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11. Changes to This Privacy Policy

 

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.

 

12. Contact Us

 

If you have any questions, comments, or concerns about this Privacy Policy or our data practices, please contact us:

Privacy Lead / Data Protection Officer Maverix Technical Services Email: info@maverixservices.com